Accepting Returns on eBay
If eBay requires the seller to accept returns, why is the option of "no returns" offered when listing?
You don't have to 'say' you accept returns but you do and you will. Not accepting returns isn't really an option, it is just something eBay lets us think is an option. Some sellers think that checking "no return " is a deterrent to buyers that says "hey, you can't return this just because you feel like it!". HOWEVER, if a buyer says the item is "not as described" (INAD) then eBay will make you accept the return and pay the return shipping. Basically, if you don't accept returns, you are forcing anyone who changed their mind on an item they purchased from you to choose INAD if they are determined to return the item. That's more money out of your pocket because then you have to pay the return shipping. As an eBay seller, we operate under eBay laws whether we agree with them or not. On top of eBay making you accepting 30 day returns, PayPal gives buyers 180 days to request refund so even if you 'think' you are not accepting refunds through eBay, the buyer can get you through PayPal.
One thing to think about is that taking returns is easy. In my opinion it cuts down the buyers remorse (read: INAD cases) and 'my item is broken" claims as they feel that's the only way to get a refund. When a buyer claims an item is broken, they are not required to send you a photo proving it is broken. You have to accept their word and therefore if you want to recover your item, accept a return. If you refuse to accept the return, eBay can step in and give them a refund while also letting them keep your item.
Your eBay store is just that, a store. Why would a buyer buy an item sight unseen without the option to return it? Have you ever returned something to a store for it not fitting, not working, or a defect of some sort? Would you buy something at a store that you couldn't return ? Many buyers avoid sellers with a no return policy. Clear listings, great photos, details of the smallest flaw, and not using subjective words makes it pretty simple to avoid returns.
To deter buyers that purchase your item, wear it for an occasion and then return it, put in your listing that you charge a restocking fee. You can choose from 10%, 15%, or 20%. This won't work for Items Not As Described cases but it can work for a return where there is buyer's remorse or it didn't fit. If you decide not to charge the restocking fee, no problem but it is there if you choose to use it.
Another thing to think about is accepting 30 day returns. As stated, eBay will make you take returns back and their policy is 30 days. The more you comply with what eBay wants you to do, the better your items come up in Best Match when a customer is searching. The more you can comply with eBay, the better off you will be. Another plus in favor of taking returns is that you get a 20% discount on Final Value Fees (FVF) as a Top Rated Seller.
How do you handle returns? Any words of wisdom you want to share? Comments are always welcome!
